Privacy Statement

Privacy Policy

Instacar SA (hereinafter for the sake of brevity "instacar", "we", "ours", "the Company") thank you for your visit to the website and for your interest in our company and the services it provides. We consider the protection of your personal data very important and we want you to feel good when you visit our website. Below we inform you about the data we process and store when you use our website and how we use this data. With regard to the hyperlinks that it may include, if they are provided by third parties, this privacy policy does not apply, but the respective civil protection policy of each site applies. By accepting this protection policy, you agree to the collection, processing and use of personal data by the Company, in accordance with the General Regulation for the Protection of Personal Data (GDPR) and the following terms of use: Please take the time required and read this protection policy carefully.

User rights

You have the right to receive free specific information about the information that the Company has stored for you. Additionally, you have the following rights:

Right of Access - The right to know what personal data we collect and how it is processed

Right to correct personal data - The right to update personal data in the database Right to forget - the right to delete all personal data

Right to restrict processing - the right to restrict the processing of personal data

Right to portability - The right to transfer the data in editable form

Right to refuse processing - The right to withdraw consent for the processing of personal data.

The right to lodge an appeal with the supervisory authority - The right to lodge a complaint against the Company to the Personal Data Protection Authority or any other authority designated by the Greek State or any supervisory authority for the personal data of an EU Member State.

The supervisory authority for the Company is:

Personal Data Protection Authority
Kifissias 1-3, PC 115 23, Athens
Call Center: + 30-210 6475600
Fax: + 30-210 6475628
E-mail: [email protected]

You still have the right to file a complaint to supervisory authority of the place of residence or work. If you want to exercise the rights, as an object of processing, please do not hesitate to contact us by sending an email to [email protected]

When, why and how we process data

We collect, we process , we store and sometimes share personal data so that we can provide services. Below you will find what data we need for each case and when we share it with third parties. e-mail address (e-mail). The data we use to create an online offer and accept or not a request, is stored and processed in the internationally recognized and secure system of pipedrive.com and intercom.com.
Please provide only as much information as is necessary to provide the service.
To give a supervisory picture of the details, we use tables, which allow us to inform you in a transparent, understandable and easily accessible way in simple and understandable language.
Below we present the data we collect. As there are data of different types, we have grouped them into categories, so that the presentation is easier to understand.

When we delete your data

We generally delete the data after the purpose for which we collected it has been completed. The exact rules of deletion are described in the definitions of the concepts of periodic deletion. Different rules apply depending on the purpose of the processing. For each category that refers to the definitions of periodic deletion we have defined different deletion periods. The data collected also indicates the deletion period that applies. When the storage period is over, the data is deleted accordingly.

We delete your personal data at your request or as soon as three (3) years have passed since their collection. If your account remains inactive for a period of three (3) years, we will also delete your account. Before this happens, you will receive a separate notification from us at the email address you have stated in your account.

In addition to the rules we have set, there are other periods for which we are required to keep a record. For example, tax records must be kept for a period of at least 5 years. These special mandatory data retention periods vary depending on the applicable national legislation.

In case you wish to delete your personal data, send the relevant request to the following e-mail address: [email protected]

Despite your request to delete your data, we may retain some of the processed data due to legal obligations. In this case, the data will not be used for any other purpose.